Terms of Service

1. The agreement

These terms are a contract between Wiiseto, LLC, a Delaware limited liability company ("Wiiseto", "we"), and the company or organisation that uses Wiiseto ("your company", "you"). They apply when you create an account, accept an invitation, or first use the service.

If you accept on behalf of a company, you confirm you are allowed to bind it. The Privacy Policy and the Data Processing Agreement are part of this contract. If your company has signed an order form with us, the order form wins where it differs.

You must be at least 16 years old to use Wiiseto.

2. Using the website

You can read wiiseto.com without an account. Its content is for information only: prices, features and plans shown there can change, and the app and your invoice show what applies to you. You may link to the site and quote it; please do not copy it wholesale or present it as your own.

3. The service

Wiiseto is a project and operations platform: projects and tasks, planning, calendar, employees and teams, fleet, contacts, documents and storage, chat, budgets, and AI features that your company can switch off.

We improve Wiiseto all the time. If we remove a feature you pay for, or make it clearly worse, we tell you by email at least 30 days in advance. If the change is materially bad for you, you may end your subscription and we refund the unused part of the period.
Working offline is a convenience, not a guaranteed feature.

4. Accounts and access

One account per person. No shared logins.
Keep your password and second factor safe, and tell [email protected] at once if your account is compromised.
Your company's founder (the owner) controls who is a member and what they can do. The workspace belongs to the company, not to an individual member.

5. Acceptable use

Do not:

use Wiiseto for anything unlawful, or to harass or harm others;
upload malware, or try to break, probe or overload the service (section 14 covers responsible security research);
get around seat limits, storage quotas, AI credits or plan restrictions;
resell Wiiseto or give access to people outside your company, unless we agree in writing;
store sensitive data (health, religion, political opinions, criminal records, biometrics) in Wiiseto;
use Wiiseto to send bulk or unsolicited email.

If you break these rules, we may suspend access. We tell you why, and give you a chance to fix it first, unless the harm is serious or urgent.

6. Your data

Everything your company puts in Wiiseto stays yours. You give us the right to host, process and display it only to run the service for you.
We do not sell your content and we do not use it to train AI models.
You can download documents, export budgets as CSV or Excel, download invoices as PDF, and subscribe to calendars through iCal. There is no one-click export of a whole workspace yet: ask [email protected] and we produce it by hand within 30 days.
Ending a subscription deletes nothing by itself. Deleting the company does (section 15).
Keep your own copies of anything critical. We back up our systems, but backups are for disaster recovery, not for restoring a single item you deleted.

7. Plans, payment and trials

Plans, prices and what each one includes are shown on wiiseto.com/pricing and in the app. Prices exclude VAT and taxes, which are added where due.
Payments are processed by Stripe. Subscriptions renew automatically each month or year until cancelled. Changes of plan, seats or add-ons are prorated by Stripe.
Free trial: a 7-day trial on the Starter plan, once per company and once per person. A card is required. We email you before the trial converts into a paid subscription. Other plans have no trial.
If a payment keeps failing, we may suspend the workspace and then end the subscription.
Price changes are announced by email at least 30 days in advance and apply from your next renewal.
Fees already paid are not refundable, except where this contract says otherwise (sections 3 and 15) or the law gives you a right of withdrawal.

7.1 Invoices and card statements

Charges appear on your card statement as WIISETO. Invoices are in Company > Billing & Plan.

7.2 Recurring payments

By subscribing, you authorise us, through Stripe, to charge the card on file at each renewal until you cancel.

7.3 Cancelling

Cancel at any time in Company > Billing & Plan. The cancellation takes effect at the end of the paid period. A renewal already charged is not refunded, but if you email [email protected] before the renewal date asking to cancel, we treat it as on time.

7.4 Payment disputes

If a charge looks wrong, write to [email protected] first: we answer within 5 business days. If you dispute the charge with your bank instead, we send the bank evidence that the service was ordered and used, as described in the Privacy Policy.

8. AI credits

AI features use credits. Each plan with AI includes a monthly allowance per seat, which does not roll over. You can buy extra credit packs.
Purchased credits never expire while your account is active. Credits have no cash value and cannot be refunded or transferred.
If a request fails on our side, the credit is returned.

9. AI output

AI answers are generated automatically and can be wrong, incomplete or out of date. They are marked as AI-generated in the app. You remain responsible for checking them before you act on them, send them to others, or rely on them for legal, financial, safety or employment decisions. AI output is not professional advice.

10. Availability and support

We work to keep Wiiseto available, but we do not promise a specific uptime unless an order form says so. Planned maintenance is announced on our status page when it may cause downtime. Support is by email at [email protected], during Swiss business hours.

11. Intellectual property

Wiiseto, the software, design and brand belong to us. You receive a non-exclusive, non-transferable right to use the service during your subscription. Do not copy, reverse engineer or resell the software. If you send us feedback, we may use it freely.

12. Warranties and liability

We provide Wiiseto with reasonable skill and care. Apart from that, it is provided "as is", as far as the law allows.
We are not liable for indirect or consequential loss, such as lost profits, lost revenue or lost data you could have backed up.
Our total liability in any 12-month period is limited to the fees your company paid us in the 12 months before the event that caused the claim.
None of this limits liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or anything else the law does not allow us to limit.

13. Indemnity

Your company will defend and compensate us against claims from third parties caused by the content it puts in Wiiseto or by a breach of these terms.

14. Security research

If you find a vulnerability, report it to [email protected]. We will not take legal action against good-faith research that respects other users' data and gives us reasonable time to fix the issue. Details on the Security page.

15. Termination

Your company can stop at any time by cancelling its subscription or deleting the company.
We may end the contract if you seriously breach these terms and do not fix the breach within 30 days of our notice, or at once for serious misuse. We may also stop offering Wiiseto altogether with 90 days' notice, refunding the unused part of any prepaid period.
Deleting a company starts a 100-day window during which the founder can restore it. After that, the company's data is deleted from our database. Files are deleted on request for now (see the Privacy Policy, section 8).
Records we must keep as proof or for tax (acceptance records, invoices) survive the end of the contract, as do sections 6, 11, 12, 13 and 17.

16. Changes to these terms

For material changes, we email account holders at least 30 days before they take effect, and ask you to accept the new version in the app. If you do not agree, you can end the contract before the change applies. Smaller changes (wording, clarifications) apply when published. Each version lists what changed.

17. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
The state and federal courts of Delaware have exclusive jurisdiction.
If you are a consumer, you keep the protection of the mandatory law of the country where you live, and you may go to your local courts.
As far as the law allows, disputes are brought individually, not as a class action.
Claims must be brought within 12 months of the event that caused them, as far as the law allows.
Before going to court, please write to [email protected]: most issues are solved quickly.

18. General

If a clause is invalid, the rest still applies. Not enforcing a right does not waive it. Neither side may transfer this contract without the other's consent, except to a successor of its business. Neither side is liable for delays caused by events beyond its reasonable control. Notices are sent by email to the account owner or to [email protected]. This contract, with the documents it names, is the whole agreement between us.